Signs of the times
- Growing gap between business user expectations and IT reality, including need for communication that?social and collaborative
- New challenges of mobile workforce and using your own device BYOD
- Blurred boundaries of IT ownership for cloud computing and new deployment models
- BMC solutions will help businesses put control in the hands of the business users, automate processes, and deliver services quickly and safely, transforming IT experience. BMC Software know that empowering end user can be a genuine win-win for both IT and the business. Any autonomy and productivity gains enjoyed by end users will be more than matched by gains in efficiency and business value.
How to empower end users
- Give them autonomy in choosing how, when, and where to work
- Make them more productive by giving easy access to right technology devices, tools, and services
- Provide a secure foundation for mission critical systems: the secret to unlocking the true potential of consumerization
Transform the IT experience
It's a challenge to keep pace with expectations of modern employees. Today's business users expect their interactions with enterprise IT to compare with those of their favorite service providers. They want quick, easy access to IT services and reliable and convenient delivery of their business applications BMC can deliver both. Getting help and communicating with enterprise teams should be easy, too. BMC virtual agent and live chat capabilities will help businesses to deliver a more collaborative, interactive, and responsive service. While business users are enjoying a streamlined IT experience, enterprises will benefit from less time spent on routine requests. Businesses are free to optimize their resources and focus on strategic initiatives.
MyIT from BMC
Real connection in real time
Optimize the ITSM process
Nothing destroys confidence of the business users faster than service delivery that doesn't meet expectations. A wide range of best-practice-aligned and automated ITSM processes will give businesses an unrivalled degree of power and control. If businesses are serious about providing a more consumer-like IT experience, they need to ensure the processes underpinning the delivery of the services provided are well defined, enforced, and robust. Businesses don't need to be complex or elaborate, but work efficiently is needed, every time. With more than 20 years of continual innovation and market leadership in IT service management, BMC is uniquely positioned to help enterprises building an ultimate process foundation on-premise or in the cloud.
BMC Remedy OnDemand
Cloud benefits the business
Find an ideal ITSM solution
For outstanding service delivery, right ITSM solution is crucial. Answer six simple questions about the environment and needs and get a personalized recommendation to explore.
Manage the mobile enterprise
BMC helps businesses take better control of apps, content, and devices across a wide range of platforms. Unlock the real power of mobile enterprise and give business users a flexible and secure environment wherever they are. With BMC solutions, organizations can provide access to key services and infrastructure from mobile devices, while guaranteeing security of devices, applications, and data.