Oracle ATP & APEX - Chatbot, Messenger Plugin Integration

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Chatbots for customer engagement and well-rounded enterprises' client handling is becoming more and more prominent. Chatbots provide quick query resolution and help businesses in strengthening their customer intervention. Vast Edge is specialized in integrating email and chat with Oracle APEX running on Autonomous Transaction Processing (ATP) that enables enterprises to create powerful and complete applications. Here is the mechanism for chatbot integration:

By calling REST API and setting up a channel to interact with Oracle Digital Assistant, chatbots' functionality can be easily added to your APEX application.

A sample code is given below that you need to add to your PL/SQL code on insert or update triggers to send push notifications to the team's mobile devices.

Enable a web channel to use your Oracle Cloud Digital Assistant in your APEX application to unlock its full potential.

Here is a sample code for integration

apex_web_service.g_request_headers(1).name := 'Content-Type';
apex_web_service.g_request_headers(1).value := 'application/json';
apex_web_service.g_request_headers(2).name := 'authorization';
apex_web_service.g_request_headers(2).value := 'key=your key goes here';
l_clob := apex_web_service.make_rest_request(
p_url => 'https://your-digital-assistant-web-channel-goes-here',
p_http_method => 'POST',
p_parm_name => apex_util.string_to_table('notification:to:data'),
p_parm_value => apex_util.string_to_table('{"title": "Patriots vs Rams","text": "5 to 1"}:"your key":{"message":"New Ticket has been assigned to you"}')

Why choose Vast Edge for APEX Chatbot integration?

24/7 Customer Service

Vast Edge's chatbot integration aid you in maintaining a support team that can handle customers' queries out of the business hour. By immediately addressing the query, Vast Edge helps you in upholding customer satisfaction, reduce anxiety, and scoring an extra mark in customer engagement.

Reduced Operational Cost

Vast Edge reduces your operational costs by reducing staffing needs for the first level of support. We understand that a full-time support team is a financial burden for any SME, so our chatbot integration upholds cost-cutting. Vast Edge's deployed chatbots further ease out your tedious and repetitive tasks.

Instant Response

Our apex experts enable dynamic handling of clients in chatbot services to manage thousands of customer queries at once. Vast Edge also deploys multiple language packages in the chatbot to understand customer intent across geographical borders adding versatility and agility.

Reduced IVR Frustrations

In general, customers hate the response time while using Interactive Voice Response (IVR) systems over phone calls. Since the conversation is voice-based, there is no written record of it. Besides, IVR systems are too structured to inculcate problem-specific requests. Vast Edge integrated APEX-based chatbots replace these outdated systems reducing time and cost associated with transferring a customer between different departments.

Less Customer Stress

Text-based conversation can help the various levels of the support team in easily understanding and tackling the query without the need for multiple customer interaction. Our APEX experts ensure timely response and fast-paced resolution to lessen the negative emotional response of customers. Our chatbot solution streamlines the entire customer engagement process and keeps them happy and satisfied.

Better Self Service

Our APEX based chatbot solution help business in routing customers in the right hands. With improved ML technology in a chatbot, Vast Edge directs customers to answers that they need and decrease the number of support tickets raised.

Language Support

Vast Edge provides the first point of contact for customers by integrating chatbots that can fill in for agents whenever required and can provide an instant response relevant to the customer's query. Our chatbots also come handy for customer follow up so that they feel well cared for.

Consistency & Accuracy

Humans are prone to error when it comes to repetitive tasks. Vast Edge deployed messaging service ensures top-notch performance and serviceability with no breaks regardless of the time of the day or number of times an event occurs.

Real-Time Query Resolution

At times, the TAT of any query resolution can be the difference between retaining or losing a customer. Vast Edge's deployed chatbot service traverses a rich database backed by AI and provide answers to any issue in no time. Our chatbot integration solution cut workload and allow your support team to focus on the more critical steps.

Data Gathering Opportunity

Chatbots deployed by Vast Edge keep a track of all the details of the conversation and analyze it for improved services and better meet customer expectations. Our Apex developers integrate AI and ML in chatbots to provide consistent responses to improve service strategies.

About Vast Edge - Simplified Cloud Solution

Vast Edge is an Oracle certified global cloud managed services provider. For almost two decades, Vast Edge has been assisting businesses to optimize their processes by utilizing proven tools, methods, and certified resources to deliver complex projects on time and budget. Harnessing the power of chatbots, Vast Edge will aid your business to interact with your customers. These AI and ML backed interaction can further be scaled to a real-world use-case.

Contact us to get expert advise for your cloud needs.

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