Siebel Customer Relationship Management (CRM) App Services

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.

Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with role-based customer intelligence and pre-built integration.

Oracle's Siebel Sales applications

maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates, and raising average transaction values.

Oracle's Siebel Customer Order Management solutions

simplify complex and often frustrating process of tracking thousands of products across multiple catalogs and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and achieve optimal prices for products and customer segments. At the same time, they give employees information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs, and higher customer loyalty.

Oracle's Siebel Enterprise Marketing

is a comprehensive closed-loop solution that empowers B2B and B2C organizations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing delivers actionable insight to all members of the marketing organization.

Oracle's Siebel Contact Center and Service

product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.

Oracle Self-Service is industry's only complete solution for allowing customers to do business with the organization anytime, anywhere. Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability, and increase customer loyalty.

Oracle PRM, which now includes Siebel, is the market leading comprehensive channel management solution that allows brand owners to achieve their channel business objectives. With the best industry-specific PRM solutions, proven customer successes, and unmatched deployment options including both on premise and on demand solutions, Oracle PRM is the clear channel management leader.

Oracle's Siebel CRM Technology provides server framework to support Siebel Applications. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity, and Mobile services.

Transform to a Customer-Driven Enterprise with Comprehensive CRM

Oracle Optimized Solution for Siebel CRM provides a fully tested, tuned, and documented architecture for upgrading or consolidating Siebel CRM onto a highly available, scalable, secure infrastructure that enables the delivery of superior customer experiences. They are based on uniquely matched components including Oracle's engineered systems, servers and storage, operating systems, virtualization, database, middleware, and enterprise applications.

Overview

Comprehensive CRM solution that improves the management of customer-facing operations Powerful combination of Oracle Siebel CRM and Oracle's SPARC T-Series servers provides high availability for managing critical customer interactions 24×7 Built-in, no cost virtualization provides an ideal platform for consolidating multiple CRM instances to reduce systems sprawl Documented best practices enables faster deployment and time to value than build it yourself solutions

Benefits

Improve call center management by managing up to 60,000 concurrent users and processing up to 200,000 transactions per hour Improve customer inquiries and business decisions with 15% faster response times over previous generation systems Reduce risk and deploy 4x faster by leveraging documented best practices for sizing, configuration, and testing