Salesforce business CRM products include applications for critical areas of businesses like sales and customer service. Theres no need to seek individual CRM solutions for sales force automation, customer service, partner management, marketing and campaign management, etc. Salesforce.coms CRM solutions provide everything in one neat package.
CRM solutions help ensure that sales, marketing, and support efforts are all working toward a common goal, to take business success to a whole new level. Streamline and automate business processes, give everyone in the company a complete view of the customer, provide deeper analysis and insight into critical sales and customer metrics, and keep everyone focused on getting new customers while keeping existing ones happy.
Cloud Computing & CRM
Cloud computing has the IT world abuzz. But what exactly is it? Traditional client/server CRM software is a dying breed. CRM software market has shifted from an ownership to a rental model, freeing businesses from hassle and expense of software purchasing, deployment, and maintenance. Cloud computing is another way to describe the much more compelling model of delivering business software over the Internet. With the Web, businesses can cut costs because they only pay to use the software instead of purchasing it. A multitenant platform with a single, common infrastructure and code base that is centrally maintained makes this model possible.