The ticket management system by Vast Edge is designed to enable users to automate the ticketing process. We have built this system to separate incoming new tickets into clear, customizable categories by defining the severity of the tickets. We have also put the ticket resolution status to easily distinguish between solved and open tickets. With this ticket management system, we have come up with the best help desk solution that works best for every client in a very precise manner.
Benefits of Ticket Management System by Vast EdgeThe ticket management system, a help desk, is built to intake and solve service requests to provide complete client satisfaction. Some other benefits of using Ticket Management System are:
Client Satisfaction and Retention:
Ticket management system help organizations effectively deliver help desk support services and ensure client satisfaction and retention.
Optimize Support Services:
This system can help optimize the helpdesk service by automating the ticket handling process.
Ticket Management System FeaturesTicket management system is the process of collecting the query requests in the form of tickets, and then resolving them within the time limit.
Custom Workflow Programming:
Work order management, edit profiles, modify & update information to provide full visibility into the status of your support tickets.
Automated Alerts & Notifications:
This software generates automated alerts and notifications for any new updates in the software that makes the task easy to perform further.