Customer Service

Managed Cloud Services - Easy Mobile support, Contracts, & Billing

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Vast Edge provides managed cloud services including assessment, adoption, support, security, migration, integration, analytics and implementation services. The managed service tiers provided by Vast Edge are basic, professional, professional plus and enterprise. The basic tier includes 24x7 monitoring of services where customers can create tickets and call for support to maintain business continuity on infrastructure and platform services.

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Managed Services - Cloud Assessment

Vast Edge provides tangible insights that can be used to determine the significant role of cloud computing in your strategic business and IT plans. The assessment phase includes cost calculations and analysis of which cloud solutions will deliver the greatest financial and operational benefits. Click here to get more information on cloud assessment.

Managed Cloud Service Plans

BasicProfessionalProfessional PlusEnterprise
24 x 7 Monitoring
Help Desk - email, phone
Troubleshooting -
restart services,
create instance,
backup instance
Basic Tier +
- Database backup & Maintenance
- Mobile Support
- Performance Monitoring
- Security Monitoring
Professional +
- Trainings
- Online sessions to jointly solve issues
- Architecture & Tech design
Professional Plus +
- Ad Hoc professional services
- On Demand web meetings


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